Frequently Asked Questions

Welcome to our FAQ page! Here, we’ve compiled a list of the most commonly asked questions by our valued customers and visitors. Whether you’re new to our products or services or a returning customer seeking clarification, we hope this comprehensive guide will provide the answers you seek.

Answer: Metrology and Meteorology are two distinct fields, though their names sound similar. Metrology is the science of measurement, encompassing the development of measurement standards, calibration, and the verification of measuring instruments for various sectors such as trade, industry, and consumer protection. On the other hand, meteorology is the scientific study of the Earth’s atmosphere, weather, and climate.

Answer: The Zambia Metrology Agency (ZMA) is a statutory body under the Ministry of Commerce, Trade, and Industry, established to promote and ensure accurate measurements and standards across various sectors in Zambia. Its primary role is to provide metrology services, calibration, and verification to ensure fairness in trade, consumer protection, and overall economic development.

Answer: ZMA employs a rigorous process of calibration and verification using state-of-the-art equipment and internationally recognised standards. Highly trained and qualified metrologists conduct inspections and tests to ensure that measuring instruments meet the required accuracy and precision for fair trade and consumer protection.

Answer: ZMA offers a range of services, including calibration and verification of measuring instruments, training and capacity-building programs, consultation on metrology-related matters, and assistance in complying with metrology standards and regulations.

Answer: Calibration is a documented comparison of a measuring instrument against a traceable reference standard. Accurate measurements are ensured via calibration, which also helps to increase effectiveness, compliance, and safety.

Answer: Verification refers to a process that determines and certifies that a measuring instrument conforms with legal requirements, including examination, marking, or the issuance of a verification certificate.

Answer: To request ZMA’s services, you can contact their office directly or visit their website to find out the relevant procedures and requirements for the specific service you need. ZMA’s customer service representatives will guide you through the process.

Answer: Yes, ZMA offers training and capacity-building programs to individuals, businesses, and regulatory authorities. These programs aim to enhance the understanding and implementation of metrology principles, ensuring the widespread adoption of accurate measurements across various sectors.